VisionPlay Support

A few quiet checks often resolve the most common issues before you need to write us.

• Confirm that both devices have an internet connection.
• Make sure the iPhone and iPad are using the latest available version of VisionPlay.
• Close and reopen the app on both devices.
• Restart the session and reconnect the coach remote.
• Confirm the pairing code is entered correctly.
• If connection issues continue, briefly turn Wi-Fi off and back on, then try again.

Support can assist with getting started, pairing the iPhone coach remote with the iPad display, and sessions that are not beginning or advancing as expected.

We can also help with connection issues between devices, questions about which activity to use, account-deletion requests, privacy questions, and reports of a bug or unexpected behavior.

Write to us at support@infinite-football.com.

When you reach out, it helps to include the device models you are using, the iOS or iPadOS version, the VisionPlay app version, the activity you were using, and a brief description of what happened. Screenshots are welcome if they make the issue clearer.

Please do not send passwords, payment information, or other sensitive personal information.

For privacy or personal-data questions, please contact privacy@infinite-football.com.

We review support messages as soon as we can. Response times may vary, especially while VisionPlay is in its early stages.

You can also read our Privacy Policy and Terms of Service.

The website Privacy Policy applies to this website. VisionPlay currently maintains its own app-specific privacy policy for App Store purposes.